Privacy Policy
Mummas Wear is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/the-privacy-act/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. The Personal Information is obtained in many ways including by correspondence by phone, email, via our website www.mummaswear.com.au, our social media accounts Facebook, Instagram and Pinterest, from cookies, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
The types of personal information we collect are Device Information and Order Information.
Device Information:
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the website, we collect information about the individual web pages or products that you view, what website or search terms referred you to our website and information about how you interact with our website.
Order Information:
When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
How we use your Personal Information?
The Order Information that we collect is used:
- to fulfil any orders placed through our website, such as processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
- communicate with you
- screen our orders for potential risk or fraud
- and when you have opted in, provide you with information or advertising relating to our products or services
The Device Information that we collect is used:
- to help us screen for potential risk and fraud (in particular, your IP address)
- to improve and optimise our website. For example, by generating analytics to know how customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns
How we obtain the Personal Information?
Cookies
How we use cookies
Cookies are small pieces of text sent to your browser when you visit a site. We use cookies to provide insights such as page views, conversion rates, device information, visitor IP addresses and referral sites.
How you can control cookies
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Google Analytics
Our website uses Google Analytics, a service which transmits website traffic data. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics and our inbuilt Shopify host analytics to help us understand website traffic and webpage usage.
By using this website, you consent to the processing of data about your behaviour on our site by Google in the manner described in Google's Privacy Policy and for the purposes set out above.
You can opt out of Google Analytics if you use the opt-out service provided by Google.
Facebook
We use a Facebook Pixel to help us re-target visitors to our site and to measure the return on investment of advertising we place on Facebook.
You can learn more about how Facebook advertises to you and revoke consent to be advertised to on Facebook by updating your preferences.
No personal information is collected or contained within these cookies or pixels.
Do not Track
Please note that we do not alter our website’s data collection and use best practice when we see a Do Not Track signal from your browser.
Third Parties?
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of other sites. When you click through to other websites, we advise you to be aware and read their privacy policies. We link to social media sites, Facebook, Instagram and Pinterest. You may want to review their individual privacy policies at Facebook Privacy Policy and Pinterest Privacy Policy.
Disclosure of Personal Information?
We agree not to sell or disclose your personal information to any third parties. Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure. For example, those concerned with the delivery of goods you have bought from our online store, or to email you information that you have given us permission and/or subscribed to.
- Where required or authorised by law.
Security of Personal Information?
Check out with confidence our online shopping cart is securely powered by Shopify. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance and fully secure for payment processing.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
Data Retention of Personal Information?
When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
You consent to receiving emails from us, when you submit your Personal Information such as email, phone number, name details on our website in order to subscribe to our mailing list/newsletter, or when entering a competition where sign up is required. We trust Shopify Marketing to act as an automated email marketing processor and to hold our subscriber lists. You can unsubscribe at any time.
Access to your Personal Information?
You may access the Personal Information we hold about you, for example to update and/or correct it. If you wish to access your Personal Information, please contact us via email hello@mummaswear.com.au
Mummas Wear will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information?
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please email us at:
hello@mummaswear.com.au